Return Policy

At Virelix, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we're here to help.

Returns

You have 30 days from the date of delivery to request a return.

To be eligible for a return:

  • The item must be unused and in the same condition that you received it.

  • The item must be in its original packaging.

  • A receipt or proof of purchase is required.

Certain items may not be eligible for returns due to hygiene or safety reasons.

Refunds

Once we receive and inspect your returned item, we will notify you about the status of your refund.

If your return is approved, your refund will be processed and a credit will automatically be applied to your original payment method within 5–10 business days.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us through our website.

Return Shipping

Customers may be responsible for return shipping costs unless the item arrived damaged or defective.

Shipping costs are non-refundable.

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible so we can resolve the issue quickly.

Contact Us

If you have any questions about returns or refunds, please reach out through our Contact Us page and our team will be happy to assist you.

Thank you for shopping with Virelix and trusting us with your health and fitness journey.